Install Microsoft Dynamics CRM E-mail Router

If any users People who have active user accounts in Microsoft Dynamics CRM. or queues Holding containers for activities that need to be completed.There are queues that contain cases and activities in the Workplace, and queues of articles in the knowledge base. in your organization are not using Microsoft Dynamics CRM for Outlook to send and receive e-mail messages for Microsoft Dynamics CRM, you must install Microsoft Dynamics CRM E-mail Router, and then configure the individual user records.

Important

Only one instance of the E-mail Router should be installed in an organization.

More information: Determining E-mail Access for Your Organization

Install Microsoft Dynamics CRM E-mail Router

Set the option to send and receive e-mail from a user or queue