After you specify the required participant and the start and end time details for the appointment, you can specify the following optional details:
To add Optional participants, click Lookup to search for records.
In the Location box, enter the room or address where the appointment will occur.
In the Show Time As list, select how you want the appointment to appear on your calendar. If you select Free or Tentative, other appointments and service activities can be scheduled during that time.
In the Duration box, record the time you spend on the activity. If this activity is related to a case and the case is linked to a contract line, the durations of all the activities for this case are tallied and updated automatically in the related active contract. The total, which includes the totals from any other cases relating to that contract, can be adjusted manually before billing the customer. The maximum duration of an appointment or service activity is 10 days.
Click All Day Event if this event is for the entire time you are working. The appointment's duration will be the same as your working hours. For example, if your working hours are 9 a.m. to 6 p.m., then the duration of your appointment is 9 hours, but will display as "1 day".