Approve and publish, or reject an article

1. In the Navigation Pane, click Service, and then click Articles.
2. In the Articles list, click Unapproved Articles.
3. In the list of unapproved articles, open an article that is pending approval.
4. After you have reviewed the article, in the Actions group, do one of the following:
   • To approve the article, click Approve, and then click Close.

     - OR -

   • To reject the article, click Reject.
5. If you reject the article, the Provide a Reason dialog box appears. Type a comment or explanation to the author in the box, and then click OK.
6. Click Save or Save and Close.

Notes

• When you approve an article A text-based piece of content in the knowledge base., it is automatically published and will be available for viewing in the knowledge base in approximately 15 minutes.
• Microsoft Dynamics CRM moves the approved article into the Published Articles view in the Articles area.
• Rejected articles are returned to the Unapproved Articles view for revision.
• To edit an article, it must be unpublished or unapproved. To unpublish an article, in the Published Articles view, open the article that you want to edit, and in the Actions group, click Unpublish.
• To add a comment to an article, open the article, and then in the Actions group, click Add Article Comment.