Find an article in the Knowledge Base

Can I do this task?

Search results do not include unpublished articles.

1. In the Navigation Pane, click Service, and then click Articles.
2. In the Search for box, type a keyword, and in the Options group, click one of the following options:

   Option	Description
   General	Looks at all the published articles for the specified keyword.
   Keyword Search	Compares the keyword that you specified with alternate terminology assigned to an article to find articles. For example, an article about bicycles might use keywords such as "bike" or "cycle."
   Title Search	Looks at the title of all published articles for the keyword that you specified.
   Subject Search	Looks at the subject of all published articles for the keyword that you specified.
   Article Number Search	Looks for the number that is assigned to the article when it is published.

3. In the Options list, select Exact Text to search for the exact words that you enter in the Search for box, or select Use Like Words to search for similar words. For example, if you enter "run," the search would include "running" and "runs."
4. Press Enter.

   The articles that match your criteria are displayed. Double-click an article to open it.

Important

When you add a new article or comment, you cannot search for it until the catalog index is updated. Microsoft Dynamics CRM updates the catalog index automatically every 15 minutes.

Notes

You can also view articles in the Workplace area, under My Work.