View unpublished articles

Can I do this task?

1. In the Navigation Pane, click Service, and then click Articles.
2. In the Articles area, you can do any of the following:
   • View a list of articles.

     The list of articles is displayed in the right pane.

   • Sort the articles.

     In the list of articles, click a column heading to sort by that column. For example, to sort by title, click Title. To reverse the sort order, click the column heading a second time.

   • View an article and comments.
     1. On the Articles tab, click the Download Web Service Description Files, Unapproved Articles, or Published Articles folder, and then open the article with the comments you want to read.
     2. In the article form, click the Add Article Comment tab.
     3. In the list, open the comment you want to read or append.
     4. When you finish, click OK to close the comment.

Important

When you add a new article or comment, you cannot search for it until the catalog index is updated. Microsoft Dynamics CRM updates the catalog index automatically every 15 minutes. To update the results list, click the Refresh button .

Note

You can also view articles in the Workplace area, under My Work.