Status consideration for duplicate detection

The following table shows which status of a record type indicates whether it is active or inactive during duplicate detection.

Record Type

Status Considered As Active

Status Considered as Inactive

Appointment

Open, Scheduled

Completed, Canceled

Campaign Activity

Open

Closed, Canceled

Campaign Response

Open

Completed, Canceled

Contract

Draft, Invoiced, On Hold

Canceled, Expired

Contract Line Item

Existing, Renewed

Canceled, Expired

E-mail

Open

Completed, Canceled

Fax

Open

Completed, Canceled

Case

Active

Resolved, Canceled

Invoice

Active

Closed, Paid, Canceled

Article

Draft, Unapproved, Unpublished

-

Lead

Open

Qualified, Disqualified

Letter

Open

Completed, Canceled

Opportunity

Open

Won, Lost

Phone Call

Open

Completed, Canceled

Quote

Active, Draft

Won, Closed

Order

Active, Submitted, Invoiced

Canceled, Fulfilled

Service Appointment

Open, Scheduled

Completed, Canceled

Task

Open

Completed, Canceled

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