This task requires permissions that are found in all default security roles Defined sets of privileges.The security role assigned to a user determines which tasks the user can perform and which parts of the user interface the user can view. All users must be assigned at least one security role in order to access the system.. More information about specific permissions and performing this task while offline: Common Task Permissions
In the Navigation Pane, click Settings, click Data Management, and then click Templates for Data Import.
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On the Get Started pane, click Download the Data Import Template.
Select the record type for which you want to download the template, and then click Download.
In the File Download box, click Save. Navigate to the location where you want to save the file, and then click Save.
If you are using Microsoft Excel 2010, do not click Open. Clicking Open results in the error "The file is corrupt and cannot be opened." To avoid this, first save the file, and then open it. If the file still does not open, do the following:
Add the Microsoft Dynamics CRM URL to your browser’s Trusted site security zone.