This task requires permissions that are found in all default marketing security roles Defined sets of privileges.The security role assigned to a user determines which tasks the user can perform and which parts of the user interface the user can view. All users must be assigned at least one security role in order to access the system.. More information about specific permissions and performing this task while offline: Marketing Permissions
In the Navigation Pane, click Marketing, and then click Campaigns.
Click the campaign that you want to add a campaign response to.
Under Related, click Campaign Responses.
Under List Tools, on the Campaign Responses tab, in the Records group, click Add New Campaign Response.
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In the list of campaign responses, click the name of the campaign response that you want to edit.
You can also create a campaign response from the Activities area. To do this, in the Navigation Pane, click Workplace, and then under My Work, click Activities. In the New group, click Campaign Response. If you create a response from this area, you must specify a value for the Parent Campaign.
To close a campaign response, open the campaign record that contains the responses you want to close, and then under Related, click Campaign Responses. Open the campaign response that you want to close, and in the Actions group, click Close Campaign Response.
Note
There are four ways to create new campaign responses in Microsoft Dynamics CRM. More information: Understanding Campaign Responses
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