Special Cases

Record type	Notes	More information
Accounts	Can also be deactivated.	Work with Accounts
Activities in Queues	When you delete an e-mail message in a queue, it is removed from the queue, but is not deleted as an active activity. To delete it, you must delete it from the Activities list. When you delete other activity types from a queue, the activity record is deleted both from the queue and from Microsoft Dynamics CRM.	Work with Queues
Articles	Articles must be unpublished from the Articles library before being deleted.	Create and Publish Articles
Cases	Can also be canceled.	Work with Campaigns and Campaign Templates
Contacts	Can also be deactivated.	Work with Contacts
Leads	Can also be disqualified.	Work with Leads
Marketing Lists	Can also be deactivated.	Work with Marketing Lists
Opportunities	Can also be closed.	Work with Opportunities
Orders	Can also be canceled.	Work with Orders
Price Lists	Can also be deactivated.	Work with Price Lists
Quick Campaigns	Deleting a quick campaign record deletes all of the activities created by the quick campaign, even if those activities were not yet complete.	Create a quick campaign