Use this report to identify the most frequently used knowledge base articles. The report displays a chart grouped by the subject of the article or case, or by the product associated with the case.
This report only displays published articles.
The data in this report comes from Articles and Case forms.
If some data is missing from the report, see Reasons why data may not be appearing in a report.
Note
This topic documents the default report as it was shipped. To find out if this report has been customized, contact your report administrator or system administrator.