This task requires a manager, vice president, CEO-Business Manager, System Administrator, or System Customizer security role A defined set of privileges. The security role assigned to a user determines which tasks the user can perform and which parts of the user interface the user can view. All users must be assigned at least one security role in order to access the system. or equivalent permissions. More information about specific permissions and performing this task while offline: Service Scheduling Permissions
To use this feature, you must set both the capacity The ability of a resource to produce an amount of output in a specified amount of time. of the service A type of work performed for a customer by one or more resources. Services are schedulable activities. and of the resources Users that perform a service, or the equipment or facilities that are required for a service. required for the service. See the procedure "Set or change work hours for a user, facility, or equipment or set a capacity of a resource."
In the Navigation Pane, click Settings, click Business Management, and then click Services.
In the Services area, open the service you want to modify.
On the Service form, on the Required Resources tab, double-click the selection rule you want to modify.
Selection rules appear in the tree beside .
In the Edit a Selection Rule dialog box, expand the Scheduling Details area.
In the Capacity Required box, enter the capacity required for this service.