Contracts, cases, articles, quotes, orders, invoices, and marketing campaigns are automatically numbered by Microsoft Dynamics CRM. If your organization has standard numbering formats, you can change the default 3-character prefixes and number format to match your organization.
This task requires the System Administrator or System Customizer security role A defined set of privileges. The security role assigned to a user determines which tasks the user can perform and which parts of the user interface the user can view. All users must be assigned at least one security role in order to access the system. or equivalent permissions. More information about specific permissions and performing this task while offline: Configuration Permissions
In the Navigation Pane, click Settings, click Administration, and then click Auto-Numbering.
In the Set Auto-Numbering dialog box, click a tab to select the record type that you want to change.
In the Prefix box, enter up to 3 characters, symbols, or numbers.
Prefixes are system-wide and are used for all system-generated numbers for the selected record type. If you change the prefix for a record type, it will not change the prefix of numbers that have already been assigned.
In the Number box, enter the starting number.
If you have not set a numbering format before, the Number box displays 1000. After you set the numbering format and save your settings, this field is set to read-only and you cannot modify it.
If you are setting auto-numbering formats on any tab except Articles, in the Suffix Length list, click a number. In the confirmation message, click OK.
To save your settings, click OK.
Notes
The suffix is used for records that were created while you were offline and for which the number cannot be guaranteed to be unique.
The prefix of the tracking token for e-mail messages is set in the System Settings area. More information: Manage System Settings