Default service reports

The following service reports are available:

This topic shows you how to use the different reports. To find more information, when you generate a report, click Help, and then click Help on This Page.

• Case Summary Table Report

  Use this report to find out what kind of cases are being opened and resolved.

• Neglected Cases Report

  Use this report to identify cases that have not been contacted in the specified number of days.

• Service Activity Volume Report

  Use this report to review the patterns in service activity volume.

• Top Articles Report

  Use this report to identify the most frequently used articles.

If the default reports Reports that are included in Microsoft Dynamics CRM. Default reports may have been customized or removed by your system administrator or system customizer. don't provide the information you need, try creating an Advanced Find search, and exporting the results to Microsoft Office Excel.

Note

This topic documents the list of default reports Reports that are included in Microsoft Dynamics CRM. Default reports may have been customized or removed by your system administrator or system customizer. as they were shipped. If this list differs from the reports that are available to you, contact your report administrator or system administrator for information about the customized reports.