Contracts record service level agreements (SLA) and entitlements. This information includes the duration of the contract, how many calls or e-mail messages purchased, what hours and days of the week coverage is available, and the service entitlements. The contracts can also include the metrics for that entitlement, such as the response time; preventive maintenance plans; which products or parts of the product are covered; and service details such as the type of service and billing for labor, parts, and other expenses.
You can use templates to make sure that contracts are consistent across the organization.
More information: Create or edit a contract template