Work with Cases

After you save a case A customer service issue or problem reported by a customer and the activities that customer service representatives use to resolve it., you can add an activity, an attachment, or a system job.

As the first step of resolving a case, you can view the total amount of time spent on that case. You can view this information without actually resolving the case.

Concepts:

• Supporting Customer Service with Microsoft Dynamics CRM
• Creating Queues for Incoming Cases
• Using Queues to Manage Your Activities and Cases

Create or edit a case

Resolve a case

Restore ribbon controls to forms

Reactivate a case

Add a case to a queue

Use the History pane

Send an article from a case

What else can I do? More tasks...